Services --- How to Implement Customer Relationship Management (CRM)
What is Customer
Relationship Management (CRM)? Customer Relationship Management, or CRM,
is a business strategy designed to improve profitability, revenue, and customer
satisfaction. This usually includes the use of technological solutions that organize,
automate, and synchronize business processes in the areas of sales, marketing, customer
service, and technical support. Ultimately, Customer Relationship Management (CRM)
has the goal of finding, attracting, and winning new clients, as well as nurturing
and retaining existing clients.
How Does Customer
Relationship Management (CRM) work? There is a popular adage that states
“You cannot improve it until you can measure it.” We all want to improve our businesses
by delivering more, optimizing resources and reducing costs, and Sysnet along with
Astir IT, has Customer Relationship Management (CRM) solutions that can do just
that. Our strategies work by organizing, cataloguing, and analyzing customer information
so clients have a holistic view of their organization and their clients. We work
with organizations of any size, in any industry, helping them identify and acquire
the right customers faster, and retain them longer. Sysnet Technology Solutions
and Astir IT Solutions support our strategies by implementing a Customer Relationship
(CRM) application that organizes information and automates processes.
Sysnet Technology Solutions Customer Relationship Management (CRM) services can
be broken down into the following key elements:
Information- Information is critical in understanding the type of relationship
you currently have with your customers, and how that relationship can be improved.
Until you have the necessary information and understanding, you cannot increase
profitability, so our strategies maximize information gathering and analysis.
Processes- A formalized process promotes consistency in your practices. Customers
prefer predictable, positive experiences with their suppliers, and the processes
we implement provide just that. The processes we design into our Customer Relationship
Management (CRM) Solutions promote expectant consistency within the business experience
so customers have the interactions and transactions they want with your organization.
Additionally, processes help to break down complex tasks into digestible steps for
your staff members to understand and follow.
Relationships- Customers will only develop loyalty when you deliver value
commensurate with the price they are charged. When you are able to demonstrate the
value you are delivering, and can deliver it consistently, you can foster long standing,
successful customer relationships. In turn, being able to understand what aspects
of your services positively affect your customer relationships will help you strengthen
and cultivate these practices.
Sysnet and Astir IT Customer Relationship Management (CRM) solutions enable clients
to leverage technology and resources so you can better managing sales, marketing
and service processes. Our clients gain accurate and consistent pictures of their
customers and their needs. Simply stated, the CRM solutions provided by Sysnet Technology
Solutions and Astir IT strengthen customer relationships, and enable clients to
retain customers longer.
Below is a partial list of Customer Relationship Management (CRM) services we offer:
- Improved Customer Service
- Increased Pipeline of New Leads
- Increased Customer Loyalty
- Increased Customer Satisfaction
- Decreased Timeframes in Lengthy Sales Cycles
- Increased Efficiency in your Call Centers
- Increased Efficiency for your Help Desks
- Streamlined Marketing Processes
- Streamlined Sales Processes
Sysnet Technology Solutions works hand in hand with Astir IT Solutions and Astir
Analytics to offer a comprehensive suite of services to our clients from the Astir
Family of Companies.
Please be sure to visit the entire
Astir Family of Companies at :